Aztec Leisure begin life in 1999, and has since grown into one of the largest camping and caravanning equipment suppliers in the whole of Cornwall. With its success built on reputation, the helpful, friendly and knowledgeable staff at Aztec Leisure work 7 days a week, and are always available to offer help and advice with any of your camping or caravanning questions. The great outdoors is our passion, and we're here to make it yours too...

We accept PayPal, Visa, MasterCard, American Express & cash on collection. We require all payments to be made prior to dispatching goods. A reminder message will then be sent if payment has not been made within a couple of days after the purchase date. Should payment not be finalized after 14 days then the Unpaid Item Process will be initiated by eBay. PayPal Payments via PayPal when you have a balance in your PayPal account or when your account is linked to a credit card is the quickest and safest way to pay for your order. It is a fast, reliable service and payment is cleared instantly. This is your best option to ensure your order is dispatched quickly. Please Note - If you pay through PayPal using e-cheque or the funds are drawn from your bank account through PayPal, please understand that this is not an instant transaction and can take approximately 7 days to clear, this option could delay the dispatch of your order. Visa, American Express& MasterCard You can use your Visa, American Express or MasterCard to pay for goods with us on eBay if you don't have a PayPal account. After committing to buy you will be directed to the checkout of eBay where you will have the option to choose to pay by credit card. Add your card details to finalize the transaction. You can also pay via the telephone, just give us a call on: 01872 554421 and we can process the payment whilst you wait. Cash on collection It is also possible to pay with cash or credit card on collection. Just select local collection as the delivery option and give us a call on: 01872 554421 for up to date opening hours.

Aztec Leisure aims to dispatch all in stock orders placed before 1pm the same day (Monday - Friday). Please note we are unable to dispatch orders placed over the weekend or during Bank Holidays - these orders would be dispatched on the next business day. The Highlands, Islands and off-shore UK destinations should allow extra delivery time (approximately 1 day to service chosen) due to their remote locations. This only includes postcodes: IV, HS, KA27-28, KW, PA20-29, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25. Delivery Charges: We offer four rates of postage for mainland UK deliveries: Royal Mail First & Second Class - Due to restrictions on dimensions this option is only available to selected products under 2kg in weight. DPD Next Day & Saturday delivery. For Mainland UK Royal Mail Second Class £2.99 (Selected products under 2kg) Royal Mail First Class £3.99 (Selected products under 2kg) DPD Saturday Delivery - £9.99 Under £75 £4.99 – 24 Hour Service (1 – 2 Working Days) Over £50 FREE – 24 Hour Service (1 – 2 Working Days) For Outside of Mainland UK: Scottish Highlands & Islands £15.99 (3 – 4 Working Days) Northern Ireland £15.99 (3 – 4 Working Days) Isles of Scilly £15.99 (3 – 4 Working Days) Isle of Wight £15.99 (3 – 4 Working Days) Isle of Man & Channel Islands £15.99 (3 – 4 Working Days)

Once your order has arrived please check the goods as soon as possible on a clean dry surface. If following inspection you are unhappy with your purchase give us a call on: 01872 554421 or email us at sales@aztecleisure.co.uk so we can advise on the most cost effective way to return the item. Our returns have to be processed through eBay, please follow the instructions on eBay to open a returns request: This will allow you to send the item back to us if you require a refund. Returns Address Please send items to:
Aztec Leisure Camping
Trevellas
St Agnes
Cornwall
TR5 0XY Returning an unwanted item? Please also refer to Section 1 Returning a faulty / damaged item? Please also refer to Section 2 Returning a tent or awning? Please also refer to Section 3 To ensure we process your return efficiently, please follow these four steps: 1. All returns must be accompanied with the following details: Original invoice, or enclose a sheet of paper with the following information: Full name, address and contact phone number Order number Details of return If faulty please describe fault and location. For larger items, like tents and awnings, please mark the fault with chalk or tape Please insure that all information is included with the returned item, we reserve the right to not process any returns if the above information is not received with the returned products. 2. Please ensure that items are properly packaged (and boxed were applicable). It is recommended that you keep hold of packaging for larger items (like tents & awnings) in case you have to return for any reason. We reserve the right to refuse to accept delivery of items that are insufficiently packaged, or to reduce the level of refund of your return to cover such damage. 3. We recommend using a tracked signature service as we cannot be held responsible for items lost in transit. 4. Customers are responsible for the cost of returning an item. If your item is excessively large or heavy we can arrange for a courier to collect it at a price which we will agree with you in advance. This price will then be deducted from your refund payment. Section 1. Returning an unwanted item You have the right to cancel an order, at any point within 14 working days for a full refund, in accordance with the Consumer Contracts Regulations (2014). All items must be in completely unused condition, with the packaging undamaged, unsoiled and not tampered with. Items must be securely packaged for the journey back to us. Under the Consumer Contracts Regulations (2014), Aztec Leisure Camping will not be held responsible for any postage costs for the return of any unwanted/unsuitable products. We will, in most cases, be happy to arrange for such returns to be collected, however we reserve the right to subtract our costs in doing so from any refund due to you. Please note also that when returning an unwanted item we only refund the value of the item excluding outgoing postage. Section 2. Damaged or Faulty Items If you have received damaged or faulty items, please inform us as soon as possible, at least within 30 days, so that we can remedy the problem effectively. We will ask that, if possible, you message photographs of the fault or damage so that we can determine the best course of action, which may be a replacement or under some circumstances a repair of a faulty component. We will then organise a collection from a requested address on a suitable date. This is not a timed collection service although we will do our best to accommodate customer’s specific requirements. An initial charge may be made for the collection if using our courier service, but this will be refunded immediately after the fault is confirmed to be of a manufacturing origin (or failure of significant component parts of the item). Once back, the item will be inspected by our returns team. For certain items, such as tents and awnings, the item may need to be passed on to an independent and approved third party for in-depth testing and examination. We will confirm any potential cost of this service beforehand. For reasons of health, items cannot be accepted back for inspection if they arrive in a dirty or wet condition. It is important to dry any tent / awning before packing it back up after pitching, as damp can very quickly cause the goods to become tainted or corroded. Items delivered in this way may be rejected by us and returned to the customer for cleaning. Items that have been damaged by misuse, overuse or negligence will not be exchanged, refunded or credited. Under these circumstances we are happy to provide an after sales service and to advise if an item can be repaired, but any such repairs or replacements are at the customer's expense. No repairs will be undertaken without the specific consent of the customer. In the event that no fault with an item is found then the initial collection charge will not be refunded and a charge may be made for returning the item to the customer. Once a fault is confirmed with a product then a replacement item will be sent. If a replacement is not required (or available), then a notice of credit or a refund will be issued as appropriate. We will either include your original postage charges (for UK addresses) as part of a refund, or send the replacement at no extra cost. Section 3. Returning a tent or awning Under Distance Selling Regulations you have a right as a consumer buying online to inspect the goods you are buying. However, tents and awnings can be easily damaged / soiled during pitching, we will only accept returns on unwanted tents if they have been inspected on a clean and dry surface. We cannot accept a used or dirty tent / awning back for return. Due to the size and weight of many tents you may wish to contact us to arrange a convenient collection. This is a chargeable service which starts at £15 per box. Tent poles, shock cord and spring links are vulnerable to damage and we will generally consider breakages as user damage and not a fault with the tent. However, we are happy send out replacements for a small charge, just call or email us for more information. Damage can occur through force being applied incorrectly during the pitching process, and this can cause tearing or ripping to stress points on a tent. Again, we would generally not consider this a fault with the tent. Section 4. How long will my return take? We will do our very best to process your returns within 7 days of receiving them. Larger items needing full inspection such tents, awnings and gas appliances may take longer. In the case of faulty items we will try to process these as quickly as possible. Please also be aware that due to the seasonal nature of the outdoor business certain times of year are very busy for returns. We process all returned items in order of receipt and ask for your patience if it takes a little longer during peak periods.