Our Merchandise You are an outlet store, what kind of quality can I expect in my order? Lily Summer offers local manuafacturer fashion in latest trend.
We are located in HK, some of our products are in Asian sizes.
The following are examples of minor imperfections that are possible and will not be noted as flaws in the description. Item may possess one or more price tags and/or stickers indicating multiple markdowns. Items may possess wrong Logo label or size tag. Subjected to our description. May need to be washed or dry-cleaned before wearing due to handling or trying on in department stores. Examples: makeup/deodorant marks. Seam separations Loose threads/beads/embellishments. If an item is missing embellishments/buttons but extra are included, we will not disclose this in the description. Small snags or runs Cut or snipped tags to prevent returns back to catalog company On some items there could be tailer's chalk mark, they can be washed away. Shoes/Handbags/Other items from Famous Catalog may have an "X" or "clipped" marked on bottom/inside to prevent returns back to catalog company We are not responsible for variances in certain materials such as silk, linen and other natural fabricsWe find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item. We guarantee if an item has a major flaw, which is not disclosed in the description, you may return it for your money back or a new replacement. Due to the low prices that we offer, some of the items may not live up to customers' expectation. We do encourage you check all detailed and contact us for information. For add class='nada'itional questions regarding the item pictured please contact us be eBay message. What is NWT? This means "new with tags". This will be a brand new item with the tags still attached. Because we sell some items supplied by multiple supplier, the tag may show different brand name. The auction lists the size as small, but the photo shows it as a size Large. We use the same photo for identical items in different sizes. The correct size of the item is what is listed in the auction and not what shows in the photo. Why does the photo look different than the stated color? Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has, so that there is no question. I am looking for a specific size, do you have it? We sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand. Can I make an exchange, or get a different size? Since our inventory changes daily, we couldn't promise that we would have the same exact type of item in our inventory tomorrow. If there is inventory, you can return for replacement (Buyer pay shipping fee). Please read our return policy for more information. Bidding & Buying Can I buy an item, instead of bidding on it? You sure can, most items have a "buy-it-now" price. If not you will find a "buy –it-now item" at our store as well. Just click to buy it now for the stated price. Then you don't have to wait around for the auction to end to see if you have won the item. If no "Buy it Now" price is listed, please contact us by eBay message to possibly add one, as long as there are no bids on the item. Can I bid on an item if I live outside the US? Yes, you can. However, we currently ship to the following countries only:
United Kingdom
Australia
Canada
Russia
Ireland Oops! How do I cancel my bid? To cancel your bid BEFORE the auction has ended, please visit I have won an item, and I have decided that I don't want it, what do I do? Basically, you should purchase an item that you have won. If you really request to cancel order, please contact us be eBay message before the item was shipped. If no messages to us, eBay will automatically file a case, which will reflect upon your eBay account. Please note that Lily Summer expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation. Can I bid on more than one item? Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping. You can continue to bid on multiple items and receive shipping discounts. You have up to exactly 16 days from the date and time of the first auction won, to pay for these items. Remember not to check out until you are done shopping. You must do the bidding from the same eBay user id account. Returns What is your return policy? We do accept returns on items purchased at Fixed Price and Auctions that are purchased for $20 or more (excluding swimwear and intimate bottoms). Items must be returned within 30 days of purchase in original, unused condition (including all packaging and tags). Please DO contact us for RMA & return address. Print a "Returns Authorization Form" from this page for each item you are returning. This form must be completely filled out and included with the returned package. Upon returned item receive we will issue a refund for the cost of the merchandise less all shipping costs. Please click here to view our return guidelines. Any return without RMA is NOT accepted. Free gift products return is NOT accepted. All return shipping fee must be prepaid. We DO NOT accept COD returns. What is a Buy It Now? An auction item listed in which you purchase by clicking the "Buy it Now" button instead of placing a bid. Payments & Checkout How long do I have to pay for my eBay purchase? We kindly request that payment be made within 16 days of auction end. If you can pay please contact us to cancel order in 16 days. If not non-paying bidder case will be opened by eBay automativell. What types of payment does Lily Summer accept? We accept the payment by PayPal only. How do I check out? Click "check out now", to submit your payment when you are completely done shopping. Delay checking out if you are taking advantage of our 14 days to pay, instead, click "save my cart" until you are done shopping. Why does Paypal say "Seller does not accept instant payment?" PayPal helps large sellers, like Lily Summer, carefully match payments to orders to ensure that all payments are properly processed. This allows Lily Summer to confirm your payment and ship your order quickly. As a result you must complete our checkout before sending a PayPal payment. Have you received my payment yet? Lily Summer will send you a confirmation message via eBay when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us. PayPal E-Checks: Take 5-10 business days to clear. Shipping How much is shipping for my order? Shipping rates are listed on the eBay listing page. Do you offer fast shipping? Yes! Most domestic orders will leave our warehouse within 1-2 business days from receipt of your payment. Most international orders will leave our warehouse within 4 business days. If you need your order sooner, we do offer express delivery and your items will leave our warehouse within one business day. Canadian orders are suggested to utilize Express Service to receive your packages sooner due to the slow customs process; otherwise, it could take up to 4 weeks to receive your order. Can I ship to a different address? Sure, during the checkout process, specify where you want the items to ship to. Make sure that if you are paying with a credit card, you have the correct billing address entered.
However, Paypal do NOT encourage or protect deals/orders WITHOUT a confirmed Paypal address. Can I combine multiple items to save on shipping? Yes! You can combine your items won with the same eBay user id to save on shipping. Please note up to 40 items can be combined during checkout. Please click here to visit our combined shipping page. Do you ship to APO/FPO addresses? Sorry, we do NOT ship to APO/FPO addresses. What countries do you ship to? We currently ship to the following countries only:
United Kingdom
Australia
Canada
Russia
Ireland After Your Purchase I think Lily Summer made a mistake on my order. What do I do? As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for Happy Customers and 5-Star Feedback! Contact us by eBay message to talk to us about the problem as soon as you can, before you leave feedback so that we can make it right. I received a wrong item / defected item, or the item is not I expected. What should I do? We will try our best to ensure our customer are happy. We provided 100% satisfaction policy to customers. Feel free to talk to us to fix the problem. We strive for Happy Customers and 5-Star Feedback! How long will it be before I receive a refund? If we have promised you a refund, it should be refunded to your PayPal account within 4 business days. When does Lily Summer leave feedback for buyers? Because we serve such a large number of customers, we use an automated feedback system. This system leaves feedback for all buyers at the time payment is received. What kind of feedback should I enter at eBay for my purchase? If you take a look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers. If you had a positive experience, please leave us positive feedback with 5-Stars. Thanks! How do I join your mailing list? Join the Lily Summer mailing list and receive emails about new merchandise and special offers. Thank you from all of us at Lily Summer. Enjoy your shopping, and come back soon!
Legal disclaimers:
All products sold by Lily Summer are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers. Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of Lily Summer. Lily Summer expects that all bidders will pay for the items they have bid on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation. Lily Summer is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer. Photographs taken by our photographers are the property of Lily Summer and may not be used; unless we give you written permission to use them.